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Customer Care & FAQs
Customer Care FAQs

FAQs & Care Assembly

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

FAQs

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Dimensions & Use

Can sofa cushion covers be washed?

Our fabric is very durable, and machine washing works great — just unzip
the covers from the foam and zip them back up before throwing them in
the machine. To preserve color, wash on the coldest setting on your
machine with only pieces of the same color, and hang dry to prevent
shrinking. We recommend using clear-color detergents . For the small
stuff, you can spot clean with a moist cloth or a carpet/upholstery
cleaning solution.

How do I wash my Liner Set?

Zip up each piece Wash on cold by themselves Air dry
If
this process feels familiar, you’re right – it’s the same process for
washing Cover Sets! If you have any direct stains to the Liner Set,
dilute some dish soap in water and gently remove the stain with a clean
cloth.

Are Glowsofa waterproof?

We chose not to waterproof the Glowsofa, because the sprays contain
chemicals that many families choose to keep out of their homes.

How sofas are made?

We cooperate with high-quality manufacturers of sofa textiles all
over the world. Our lovely covers are quality checked, cut and sewn.

All the fabrics on our sofas are soft to the touch and have a
pleasant cashmere-like texture. Made of high-quality materials, they
will fit not only in your child's room but also in your perfectly
designed living room.Because they're easy to clean, they'll look good
for years to come, even with the heaviest use.

We give you the confidence that the fabric is allergen-free and completely safe for your child.

How sofa is used?

We offer a variety of unique options to suit the different
preferences and needs of you and your child. We recommend sofas for age
groups: Kid, Toddler, Baby. Our sofa cartoon covers are colorful, and
sofa beds, sofa cushions, and play sofas are available in a variety of
sizes and colors. In short, colorful and imaginative.

 Side Sofa: Our most affordable option, the durable velvet fabric is
sturdy enough to build on. Thanks to seamless stitching, the elements
are firmly held together. This is an excellent choice for those looking
for an affordable yet sturdy structure.

 8/10 The sofa interior has the same high quality foam but in a
different fabric that is very soft and stain resistant. It features
double stitching for added sustainability, making it a great choice for
households with pets or those looking for a luxurious feel.

Are sofa & sofa beds comfortable?

Soft weave on the base and cushion. The handle is long-term
durability tested to last a long time. The fabric is super soft and
machine washes well - just unzip the foam cover and zip it up before
tossing it in the washing machine. In order to maintain the toughness of
the fabric, try to wash in warm water.

Our materials are strictly screened to use organic substances
that do not cause any harm to the environment. Foam and fabric are
Internationally Certified .Its soft and smooth like milk, warm, more
durable and comfy. No shedding, no pilling, and no fading.

Are sofa & sofa beds worth it?

At Glowsofa, we pride ourselves on creating one-of-a-kind sofas.
While the market is flooded with cheap, uncertified options and
overpriced alternatives that could bankrupt you, we strive to maintain a
balance. We believe that through meticulous attention to detail,
exquisite fabrics and impeccable stitching, we can provide high-quality
products that your whole family will love.

 Each product goes through multiple prototypes and rigorous testing
before it reaches your home. We want to make sure every baby, toddler,
preschooler, and teen loves our sofas well into the future. As a brand
sofa company, we sincerely care about every customer's satisfaction.

How to cover sofa with sofa cover?

The plush velvet cover of this kid's sofa is both removable and machine
washable. It's made from comfortable, durable fabric that resists
shrinkage, fading and shedding, even with daily use. Machine washable in
cold water and tumble dry low. There is a zipper that can be pulled
freely between the cover and the liner of the children's sofa. Open the
zipper on the side of the sofa and insert the liner through the opening.
The operation is simple and can be easily disassembled.

How to fold sofa & sofa beds

While the glowsofa is made from firm, supportive foam, it's retractable.
And there are no bendable and breakable bolts and rods. But it is a
children's sofa. In view of the long-term maintenance of the sofa, we
recommend that it be used only by your kids.

Does Glowsofa really glow in the dark?

This sofa chair features a unique luminous design. Simply place it under
a bright light for 10-15 minutes, and it will glow in the dark,
creating a magical night sky effectthat your child will love.

Shipping & Returns

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Does shipping come at no cost?

That's right, we only offer free shipping within the continental U. S.

Get in touch

Have questions about your order, or a general enquiry?